Privacy Policy for SPVIET Facebook / Social Commerce Integration
This page explains how SPVIET SHOPPING CENTER uses Facebook Login, Facebook Pages, Messenger, comments and webhook data inside SPVIET Retail POS Pro.
Data we may receive
- Facebook Page ID/name and connection status selected by an authorized Page admin.
- Messages, comments, post references and conversation metadata sent to our official Meta webhook after the Page grants permission.
- Customer contact details only when the customer provides them in a message/comment or when staff links the conversation to an internal CRM profile.
How we use the data
- Display Facebook conversations in SPVIET Social Inbox for staff support.
- Allow staff to reply manually within Meta policy guards; no bulk spam and no automatic unsolicited messaging.
- Create internal social order drafts only after staff review, with manual approval before any Manager/Woo order is created.
- Maintain security, audit evidence, webhook health and App Review compliance records.
What we do not do
- We do not collect Facebook passwords.
- We do not scrape Facebook or simulate browser activity.
- We do not sell Facebook conversation data.
- We do not export Page access tokens or App Secrets to browser UI or evidence packs.
Security
SPVIET stores Page tokens server-side in an encrypted vault when available, verifies Meta webhook signatures, restricts access to authorized store managers/staff, and records audit logs for connection, reply and social order operations.
Contact and data requests
To request access, correction, disconnection or deletion of Facebook/Social Commerce data, contact the site owner through the contact information published on this website.